I too owned this iPod for around 18 months. While the iPod itself is a well designed, stylish, and easy-to-use piece of hardware, it simply isn't well built enough to warrant its price tag. After around 6 months huge scratches appeared on the screen, despite me making a conscious effort to always keep it in a pocket away from other objects that might scratch it. After about 12 months the Play/Pause button began to fail, and last month it gave up altogether, as did the Hold switch. As highlighted in previous reviews, Apple's idea of customer service is to jam their fingers in their ears and yell loudly, so don't expect anything from them.

Fantastic for the first 12 months or so, but apparently built with incredibly poor materials.

I bought a 120GB Apple iPod Classic 14 months ago. A white line has just appeared right across the middle of the display screen.

It would seem that this is a problem that Apple are aware of. There is reference to it when you enter their online repair process. I have heard of other people with the same problem.

I was stunned to find that rather than offer repair or replace an iPod with a clear manufacturing fault for a nominal charge, Apple's idea of customer service is to bill me almost 100 pounds because the iPod is just out of warranty.

As I can't afford to spend 100 pounds ever year to keep an mp3 player working I will be looking for an alternative to Apple products in the future.

I love this, storage is second to none, the quality is sublime and you can change the eq you just need to go into the settings and there is loads! screen is excellent. The only thing I would say is to download itunes before you get this and get to learn how to use it properly as i agree itunes can be fiddly but once you know what your doing, trust me you cant fault this in a word brilliant :)